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What is the best way to apply this product?

To apply, pump the product once or twice onto the fingertips and rub between the hands, working up a light lather. Distribute the product all over the face and neck, gently massaging it into the skin. Continue to work it in for 30 to 60 seconds before washing off with lukewarm water. It is highly recommended that you cleanse the skin of your face at least twice a day to keep it clean and refreshed. The Cleansing Complex™ is perfect for conditioning the skin before applying other active products. To further moisturize and sooth the skin, apply the Anti-Aging Complex™ after cleansing, which can greatly enhance the overall clarification of your skin.


If I want to use other products in your line, what order should I apply them?

After using the Cleansing Complex™ you can apply any other product in our line. As a rule it is best to apply products with the thinnest consistency first and the thickest consistency last, so if you are using the Eye Serum Concentrate then apply it first, and then after it absorbs apply the Ultra Serum or Renew Serum, then after allowing time for absorption finally apply the Anti-Aging Complex. For more details on product regimes for individual skin types as well as the entire line please see our product guide.


I have very sensitive skin, is this product safe for me?

Probably, since we have designed this product to be very gentle on the skin, but because everyone is different any skincare product may contain an ingredient that your particular skin doesn’t like depending on how sensitive you are. The Cleansing Complex™ was specifically formulated for ultra-sensitive skin and it is also lightly moisturizing, so if you do have delicate skin then this would be the cleanser to try. If you have very delicate skin then we also suggest applying the Anti-Aging Complex™ after using the Cleansing Complex™, which was designed as a leave on treatment with both anti-inflammatory and anti-aging properties.


I have very oily skin; can I use this product?

Yes, though you’d probably like the Cleansing Serum™ better since it is specifically designed more specifically for oily, acne-prone, combination, and normal skin types.

I have very dry skin; can I use this product?

Yes, the Cleansing Complex is specifically designed for dry, mature, combination, and normal skin.


How good is this product at removing cosmetics from the skin?

It performs well, but because its primary focus is cleansing for dry/sensitive skin the Cleansing Complex™ is less aggressive than our Cleansing Serum™ at removing cosmetics. If you wear water-proof or a heavy layer of cosmetics then we suggest either using the Cleansing Serum™ instead of the Cleansing Complex™ or if you have a dry/sensitive skin condition and need something gentle to remove makeup then use this Cleansing Complex™ a little more intensely by massaging it thoroughly into the skin before washing off.



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