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Frequently Asked Questions
Product Ingredients & Consistency
Do you use organic ingredients in your products?
What's the advantage of using organic ingredients instead of just natural ones?
What is the difference between “serums” and “complexes”?
Product Packaging, Samples, & Shelf Life
What is the shelf life of your products?
Why do your products come in pump bottles instead of jars or lotion dispensers?
Do you give out free samples?
How long do your products last from when I start using them to when the bottle is empty?
Company Standards, Retailers, & Shipping Policies
Are your products tested on animals?
Are your products vegan?
Why do you charge one flat shipping rate regardless of how many products are ordered?
I would like to become a product retailer, is this possible?
Product Application & Formulations
What is the importance of a skincare regime versus just using one product?
Why do you recommend using some formulas at opposite times of the day?
Why are there separate treatments for the eye area and face areas treatments?
Sensativities & interactions
Can I use my regular moisturizer or sunscreen with your products?
Can I use my regular makeup with your products?
I have sensitive/problem skin; can I use you line?